Orders and Shipping
Thank you for visiting and shopping at The Therapeutic Co. We hope you enjoy shopping with us and we are looking forward for your next visit.
The following are the terms and conditions stipulated under our shipping policy.
DOMESTIC SHIPPING POLICY
Order processing time:
Order are confirmed once payment has been completed. You will receive a separate email once your order has been shipped. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. During holiday seasons, shipments may be delayed by a few days due to high volume of orders. We will contact you via email or mobile phone should there be any delay in delivery of your order. Order status updates and order notes (if any) will be sent through email. Please ensure to check your junk/spam folder in case our email went to junk/spam folder.
The Therapeutic Co. pride ourselves to provide high quality products. We ensure that it is our responsibility to make sure that the all items are securely and properly packed. If you found that your item is broken or damaged once you opened the package, please take a photo of the damages immediately and contact us at firstname.lastname@example.org.
The Therapeutic Co. is not liable for any loss of products during delivery. Please contact the courier directly for assistance if you have not received your parcel after the estimated delivery time. Alternatively, you may provide us with the order number. We may be able to assist you to check on the delivery status.
Shipping rates & delivery estimates:
Domestic shipping time: 3 - 5 business days (between 9am – 6pm)
The shipping rates and respective delivery dates are automatically calculated after you’ve entered your address during check out. You can choose the option that meets your preferences best. Faster deliveries typically incur higher shipping costs. Please keep in mind that we will require 2-3 days to prepare your parcel before shipping.
Currently we have the following delivery options:
Standard delivery:Takes 3-5 working days.
Express delivery:Takes 2 working days from the day that orders are placed by 12 pm.
Priority delivery:Deliver on the next day. Orders to be placed by 12 pm.
Delivery only available on working days, from Mon to Fri / 9am to 6pm and Sat 9am to 12.30pm, excluding Sundays & Public Holidays. A shipping fee will apply if your minimum purchase amount falls below minimum shipping after discounts.
- We are closed for delivery on Saturday, Sunday and on Public Holidays in Singapore
- Shipping Couriers do not deliver on Saturdays, Sundays and on Public Holidays in Singapore
- During holiday seasons, sale periods and extreme weather conditions, delivery timings may be extended
- Address cannot be change once order is paid.
Shipment confirmation & Order tracking:
Once your order has been picked up by our courier, we will provide you with a tracking number to check on the status of your delivery. Do note that once the parcel has been handed to the shipping courier, we will not have control over the handling and delivery time. Customers are best advised to get in touch with the courier for latest update and further information.
INTERNATIONAL SHIPPING POLICY
Most orders will ship out within one to two days of ordering. Your order will be shipped Standard Service. Once shipped, orders are generally received within 8 to 12 business days. We do not ship on Saturdays, Sundays, or holidays.
While we will do all we can to ensure your order is delivered on time, The Therapeutic Co. cannot be held responsible for conditions beyond our control such as severe weather, customs and border issues (for international shipments), service interruptions, etc.
Kindly keep in mind that we do not cover any customs or duties fees and taxes in our shipping fees, as we have no control over them.